March 2012
4 posts
Interaction is brand →
Advertising is about getting the customer to love the company. UX is about getting the company to love the customer. - Whitney Hess
“Organize around customer satisfaction instead of software, around personas instead of technology and around profit not programmers” - Alan Cooper
3 tags
Can Social Business Help Feed 9 Billion People? →
Dr. Alex McCalla, Professor Emeritus of Agricultural and Resource Economics, University of California Davis describes the situation in his presentation on Global Food Trends – The Production & Trade Challenges at the California Agricultural Summit.
2 tags
Change towards social business patterns
Typically goes like this:
from top-down to bottom-up
from broadcast to dialogs
from designated experts to de-facto experts and crowdsourcing
from hierarchy to meritocracy
from governance to trust
When you think about all those bullet points, they come down to moving from a deterministic knowledge system towards a probabilistic one.
From “Social Business within the Enterprise: Is...
February 2012
7 posts
The end of meetings. The start of missions. →
The Customer Value Canvas →
Data-driven documents →
The new interface is there is no interface →
Modelling Enterprise Social →
Exploring social business patterns
Over the past several years I have been part of a shift in marketing, design, development and enterprise software that has undergone fundamental shifts due to changes in the patterns of management and the patterns of product development and marketing. This shift, in its current iteration at the edges of my bubble, is the emergence of the social business or social enterprise as it is sometimes...
January 2012
1 post
WatchAmber Mac’s thoughts on the future of online video, social media trends in 2012, and her next book:
She also interviews her good friend Anjali from The Globe & Mail - another Canadian who is super smart on all things digital!
December 2011
3 posts
WatchSocial Business Hierarchy of Needs.
The Social Consumer →
November 2011
3 posts
Is UX in your DNA? Don't worry, it will be.
A colleague asked me three questions which I thought were interesting. These were in relation to a large cosmetics brand that was considering deeper investment in UX. I liked my answers enough to share them with you.
a. Do companies form a single group, distribute UX experts across team, or bring in outside consultants? Yes. The fastest route to success is generally form one central UX or XD...
The Future of Mobile is User Context
(excerpt from the executive summary of a 2011 Forrester report on future of mobile)
Consumers will adopt and use convenient services and products. In mobile, this means services that offer immediacy and simplicity through a highly contextual experience. The ability to deliver highly contextual experiences will evolve in sophistication with technology in the phone. Consumer product...
October 2011
3 posts
Fair exchange. Consistency for Loyalty. →
People like ‘new’ much more than they like ‘change’.
Redefining Mobile Context →
‘…let’s imagine a couple of possible perspectives using what I’ll call “story” instead of “context”.’
Rollover. For once in your life. →
This project, which understands that people do not roll ever hardly ever (user context is not to interact), was part of an integrated advertising campaign with banners and landing page done by Orange Sprocket in collaboration with MacLaren McCann.
September 2011
3 posts
WatchCuriosity and rigor.
August 2011
1 post
July 2011
6 posts
The “Internet of Places” →
Today’s geo-enabled Web relies on a host of technologies and processes, notably mashups. But according to authors Giuseppe Conti, Raffaele De Amicis, Federico Prandi (all from Graphitech) and Paul Watson (from 1Spatial), those are just a stepping stone to future technologies and processes that will enable a spatio-temporal Internet of Places using the growing mass of unstructured data...
“We stand now at the intersection of lure and blur.”
– Frank Rose
“Mobile context is made up of:
- Situation: the current location, altitude,...”
– Julie Ask, Forrester
(blog post from Ted Schadler)
June 2011
18 posts
WatchContextography at Enterprise 2.0
Brands are no longer definitive. They are... →
“In an environment where the lines between private and public spaces are...”
“Context is the history that helps our understanding of the object or situation.”
– The Value of Context in Design, Part I
Aaron Irizarry works as a User Experience Designer and Senior Product Manager atPixelFish.
WatchThe Value of Context in Design, Part II
Aaron Irizarry works as a User Experience Designer and Senior Product Manager atPixelFish.
“The act of understanding where people place their attention is extremely...”
– Attention has become the bottleneck.
@gilgul, VP R&D, SocialFlow #140conf
Christian Nold and Rob van Kranenburg articulate... →
In Situated Technologies Pamphlets 8, Christian Nold and Rob van Kranenburg articulate the foundations of a future manifesto for an Internet of Things in the public interest. Nold and Kranenburg propose tangible design interventions that challenge an internet dominated by commercial tools and systems, emphasizing that people from all walks of life have to be at the table when we talk about...
“Gartner defines the customer experience as “the customer’s...”
1 tag
“The social web has a connection conundrum. Our own enthusiasm with the...”
– http://arnoldwaldstein.com/2011/05/context-not-content-is-king/
Channel, context and co-existence at the heart of... →
WatchRichard Nash, founder of Cursor, shares his thoughts on Publishing 3.0 (from BookNet Canada):
The supply of content is becoming infinite
We have barely begun to see the effects of digital reproduction
Novels break algorithms
Managing supply is over, the future is in managing demand
Reading may be solitary, but talking about books is social
Publishing is a tiny business perched upon a massive...
“(Olivier) Assayas talks about how hard it was to make one movie that works, let...”
– http://www.fastcodesign.com/1663916/what-tree-of-life-teaches-about-movies-in-the-age-of-smartphones
Context-Aware Computing: Location, Location,...
Interruptions →
May 2011
6 posts
